Product Information/Support

We offer full customer support and are happy to assist you in the installation process should questions arise. Carefully read through all installation instructions prior to installation. If you are not sure that you received the proper parts, please contact Ultimate Offroad prior to installation. You must contact us within 7 business days with issues of damaged packages or incorrect parts. Ultimate Offroad is NOT responsible for parts that are installed improperly or not used for the applications intended. If you have any questions, call prior to installation. 506-652-5438

Sales Taxes/Duties

Only orders shipped to Ontario, Alberta, British Columbia, and Quebec are charged G.S.T. and applicable sales tax if any.
Orders shipped to Canadian destinations other than Ontario, Alberta, British Columbia and Quebec will be charged G.S.T. only. Orders shipped to New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador will be charged HST.
Orders Shipped to United States and other Global destinations will not be charged any tax Ultimate Offroad. Border duties may apply. Tariffs, duty, VAT and any other taxes or fees charged by customers destination country border is the responsibility of the customer. At such time Ultimate Offroad may be charged brokerage fees, customs, taxes or any other fees surrounding an international order. Ultimate Offroad will forward such charges to the customer directly or Ultimate Offroad will charge the customer for such expenses to the account that the order was placed on.

Return Policy

All returns require prior authorization; Ultimate Offroad will only accept new unused, unopened items for return. Special order, electrical, cut, custom painted and custom built items are non-returnable. Mounted tires are deemed to be used and are non-returnable. An RGA (Return Goods Authorization) number must be obtained from Ultimate Offroad within 7 days of receiving your merchandise for refund. Refunds, if given, will be refunded through the same method as the original payment. All returns after 7 days will only be eligible for an in-store or online credit at Ultimate Offroad’s discretion. 30% restocking fee applies.
Shipping charges are non-refundable and the purchaser is responsible for the cost of return shipping as well as the original shipping. Items returned without prior authorization or collect will be refused. Ultimate Offroad will not be responsible for loss of product, shipping or any other charges incurred from products returned without prior authorization (R.G.A.).

Fee Schedule;
Restocking Fees: A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts present.

Errors, Omissions, Copyright

All illustrations, photographs, and specifications within this web site are based on the latest product information available at the time of publication. Images shown are for illustrative purposes and may not be an exact representation of the product. While we strive for accuracy, ultimateoffroad.ca reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Ultimate Offroad reserves the right to cancel or refuse an order in the event there is found to be an error in pricing or product description. Ultimate Offroad may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Products listed are registered trademarks of their respective manufacturers.