All returns require prior authorization; Ultimate Offroad will only accept new unused, unopened items for return. Special order, electrical, cut, custom painted and custom built items are non-returnable. Mounted tires are deemed to be used and are non-returnable. An RGA (Return Goods Authorization) number must be obtained from Ultimate Offroad within 7 days of receiving your merchandise for refund. Refunds, if given, will be refunded through the same method as the original payment. All returns after 7 days will only be eligible for an in-store or online credit at Ultimate Offroad’s discretion. 30% restocking fee applies.
Shipping charges are non-refundable and the purchaser is responsible for the cost of return shipping as well as the original shipping. Items returned without prior authorization or collect will be refused. Ultimate Offroad will not be responsible for loss of product, shipping or any other charges incurred from products returned without prior authorization (R.G.A.).
Fee Schedule;
Restocking Fees: A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts present.
